Refund Policy

Refund Policy for STUDYU INTERNATIONAL Eğitim Hizmetleri ve Danışmanlık Tic. Ltd. Şti.

Last updated: August 1, 2026

1. General provisions

StudyU provides educational consulting services, not physical goods. Accordingly, the refund policy is based on the nature of the services provided, as well as on Law No. 6502 “On Consumer Protection” and the Regulation on Distance Contracts.

The scope, milestones, timing, fees and applicable refund terms are defined by the agreement with StudyU. Decisions by universities, consulates, scholarship bodies, visa authorities, accommodation providers and other third parties remain with those decision-makers.

2. Refund terms

A refund request is reviewed under the agreement with StudyU and applicable law.
Completed milestones, services already provided and non-recoverable third-party costs are taken into account.
This page does not create a refund promise beyond the signed agreement with StudyU.

3. Exceptions

Exceptional cases may be considered individually (for example, in the event of force majeure or an error on our part) within the agreement with StudyU and applicable law.

4. How to submit a refund request

To request a refund, email us info@studyu.org, specifying:

Full name
Payment date
Reason for the request

5. Refund method

An approved refund is issued by the same method used for payment unless the agreement or law requires otherwise.
For card payments, funds are normally returned to the same card.
StudyU is not responsible for delays on the banks' side.